SERVICE MANAGEMENT


ACUMATICA SERVICE MANAGEMENT

The Service Management Suite for Acumatica allows Acumatica to provide the best integral and versatile solution for Service companies or companies that requires Scheduling or Field Services.

With Acumatica Service Management we can help you streamline, reduce response times and costs, and improve first-time ratios, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.

Our Service Automation solution and Scheduling enables you to effectively manage the entire service lifecycle of your service orders and appointments, helping you get paid quicker and lower support costs – And less paperwork!

Service Management suite is built in Acumatica and seamlessly integrates all service processes with the Financial, CRM, Distribution and Project suites for a complete and comprehensive enterprise wide solution to provide a 360 degrees view of your business.

The Dispatch Calendar Board is beautifully and cleverly crafted.  Get the right people to the right service every time.

Once you get an inbound Call from a Customer, quickly capture service needs and access customer, site, history, and resources information to shorten the time between call receipt and service or job assignment. Track resource commitments, match services to the best available resources, and schedule and if required generate work orders. Manage daily or weekly schedules automatically or using drag-and-drop.

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KEY FEATURES

  • Scheduling, Dispatching and Call Centre
  • Recurring Services Scheduling And Contracts
  • Route Management – Google Integrated
  • Parts Management and Purchasing
  • Equipment Maintenance
  • Warranty Management
  • Custom Forms
  • Mobile Application
  • Customer Portal And Self-Service