15 Nov Arcus Universe’s Customer Satisfaction Score Is 4.67 out of 5 For 2021
Twice a year, Acumatica conducts customer surveys (CSAT) to find out if its clients are satisfied with the services they receive from their Acumatica implementation partners.
The Acumatica Partner Framework has defined the minimum Customer Satisfaction Scores (CSAT) that partners must attain to make sure that all partners maintain high standards in their work with customers.
A passing CSAT score is a minimum average of 3.0 for partners with two to three customers receiving surveys and a minimum average of 3.5 with four or more customers surveyed.
Arcus’ CSAT score is the average of all the scores Acumatica received from customers that respond to the survey, with each customer scoring the partner on a five-point scale. Partners with zero survey responses receive a score of zero on their CSAT.
Arcus Universe’s CSAT Score is 4.67 for 2021.
In the questionnaire, Acumatica representatives asked questions about frequency of interactions with the Arcus team, level of overall satisfaction with Arcus as Acumatica implementation partner, the quality of helpdesk support and the level of understanding of clients’ business needs.
This is what our clients are saying for the question ‘What is the primary reason for your level of satisfaction with your partner?’:
‘Very responsive, able to process our ideas into solutions.’
Luise Smale, Cave Direct
‘They are very responsive and have been able to deal with all our issues.’
Lloyd Fleming, Common Purpose
‘They have a good technical team and offer good support and interaction on projects.’
Justin Leflaive, Wearer Tech
‘Their knowledge, communication, people, value for money.’
Jo Young, Additive X
If you are searching for a trustworthy ERP implementation partner, feel free to contact us! We prove our trustworthiness with our results.