29 Jan Acumatica Summit 2025 – Day 1 Keynote
Day 1 of the Acumatica Summit 2025 kicked off with unparalleled energy at the iconic Wynn Las Vegas, setting the stage for a transformative week of innovation, collaboration, and industry insights. The opening keynote captivated attendees with announcements about Acumatica’s latest advancements in cloud ERP technology, highlighting how the platform empowers businesses to drive efficiency, scalability, and sustainable growth. With sessions tailored to diverse industries, interactive product demos, and networking opportunities designed to connect visionaries and decision-makers, the first day delivered a powerful start to what promises to be an inspiring and impactful summit.
The slogan for Acumatica Summit 2025, “Building the future of business, together,” encapsulated the spirit of collaboration and innovation that defined the event. It emphasised the shared vision of the Acumatica community—working hand in hand with users, partners, and thought leaders to shape the future of business technology. This theme highlighted the collective effort to drive progress and create solutions that empower businesses to thrive in an ever-evolving digital landscape.
Day 1 of the Acumatica Summit 2025 began with an inspiring keynote from CEO John Case, who opened the event by highlighting performance as the central theme of this year’s gathering. Addressing a full audience at the Wynn Las Vegas, the CEO provided a comprehensive overview of the current economic landscape, reflecting on the challenges and achievements of the past 12 months. The keynote also set the stage for the future, focusing on Acumatica’s technology trajectory and the transformative role of AI and machine learning in driving business success.
Emphasising the unparalleled advantages of Acumatica’s thriving community, the session celebrated the collective power of collaboration and innovation, creating a sense of shared purpose as attendees prepared for an exciting week ahead. He also highlighted the critical role of SMBs, noting that they account for 44% of the U.S. GDP, provide 50% of all employment, and contribute to a staggering $226 billion in tech spending.
In his keynote, John Case also delved into the evolving priorities of SMBs when selecting an ERP system, shedding light on the capabilities that drive their decision-making. He emphasised that industry-specific functionality is the top priority, with 45% of SMBs seeking ERP solutions tailored to their unique needs. Following this, 36% prioritise prebuilt integrations to streamline workflows and connect existing tools seamlessly. The demand for fully enabled mobile functionality is also significant, with 35% of SMBs valuing the flexibility to manage their businesses on the go. Additionally, 29% of SMBs focus on incorporating AI to enhance efficiency and decision-making, while 28% prioritise the scalability and convenience of a SaaS model. These insights highlight the critical role of modern, adaptable ERP systems in empowering SMBs to thrive in today’s competitive landscape.
The keynote also showcased Acumatica’s impressive product expansion, reflecting its commitment to delivering cutting-edge tools tailored to SMBs’ evolving needs. At the forefront is the introduction of a modernised user interface (UI), designed for an intuitive and efficient user experience. Acumatica has also incorporated anomaly detection, leveraging AI to proactively identify irregularities and improve operational accuracy. For e-commerce businesses, the platform will include Shopify volume pricing and enhanced Amazon integration, enabling seamless management of dynamic pricing and marketplace operations.
In manufacturing, the new MRP kit planning and distribution requirements features optimise inventory and production processes, while industry-specific capabilities ensure tailored functionality across verticals. Service businesses will benefit from tools like the Service Calendar Board for streamlined scheduling and substantiation billing for accurate invoicing.
Further updates include automated bank integration for smoother financial operations, proforma invoicing for transparent transaction previews, and estimate worksheets to simplify project planning and cost estimation. The addition of case commitment reporting enhances tracking and accountability, empowering businesses to meet customer expectations with confidence. These updates cement Acumatica’s position as a leader in providing robust, scalable ERP solutions that enable SMBs to drive efficiency, growth, and profitability.
A key highlight of Day 1 was the introduction of Miten Mehta, Acumatica’s new Chief Engineering Officer, who took the stage to present the platform’s latest advancements in AI capabilities. Mehta demonstrated how Acumatica is embedding artificial intelligence directly into its core functionality to empower SMBs with smarter, faster decision-making tools. Mehta emphasised that these AI innovations are designed to be practical and accessible, enabling businesses to unlock value without the complexity of external integrations. By bringing advanced AI capabilities into the platform, Acumatica continues to push the boundaries of what SMBs can achieve with cloud ERP, reinforcing its commitment to staying at the forefront of technological innovation.
Miten Mehta also discussed the key enablers that empower Acumatica users to fully leverage the platform’s capabilities. He highlighted the importance of integrations, enabling seamless connectivity with third-party applications and systems to enhance business processes. Data plays a crucial role, as it serves as the foundation for informed decision-making, while insights and forecasting allow businesses to predict trends and optimise operations. Mehta also stressed the platform’s commitment to privacy and security, ensuring that businesses’ sensitive information remains protected in an increasingly digital world.
Acumatica’s extensible platform and intuitive user experience were key topics, as these features allow businesses to easily adapt and scale the system according to their specific needs while ensuring ease of use across teams. Additionally, the focus on workflows and automation helps streamline routine tasks, freeing up valuable time for more strategic activities.
Mehta concluded by emphasising that all these powerful features are enhanced by the integration of AI and machine learning (ML), which serve as the driving force behind smarter processes, predictive capabilities, and continuous improvement, making Acumatica a truly transformative solution for SMBs.
Sanket Akerkar, Acumatica’s Chief Revenue Officer, took the stage to spotlight the immense value of the Acumatica community in driving the platform’s success. He described how the community plays a pivotal role in helping businesses learn, solve issues, and co-create solutions. Akerkar emphasised that the community is not just a network of users, but a collaborative ecosystem where businesses can share insights, ask questions, and exchange best practices to overcome challenges.
He highlighted the power of peer-to-peer support, where users can find solutions to issues more quickly and efficiently through shared experiences. Additionally, Akerkar pointed out the role of the community in co-creating new features and functionalities, with Acumatica actively listening to user feedback to continuously evolve the platform to meet their needs. This collaborative spirit ensures that Acumatica remains aligned with the real-world challenges faced by SMBs, empowering them to innovate and succeed in today’s competitive business environment.
The power of the Acumatica community was further demonstrated by impressive numbers shared during the session. With over 30,000 active users, the community continues to grow and thrive, fostering an engaged and collaborative environment for businesses around the world. In the past year alone, 8,580+ new ideas were submitted by users, showcasing the community’s active involvement in shaping the future of the platform. Acumatica has responded to this feedback with 240+ new features released, reflecting its commitment to continuous improvement and user-driven innovation. Additionally, the community recognised 56 MVPs, highlighting the outstanding contributions of individuals who have gone above and beyond to support their peers and advance the Acumatica ecosystem. These numbers underscore the strength of the community and its critical role in driving the success and evolution of Acumatica’s cloud ERP solutions.
During the summit, Estman Music was proudly named Customer of the Year, a testament to their impressive transformation with Acumatica. After transitioning from Sage, Estman Music significantly improved its business operations, streamlining processes, increasing efficiency, and gaining deeper insights into its operations. This shift not only enhanced their ability to manage inventory, sales, and financials but also positioned them for future growth. Their success story served as an inspiring example of how Acumatica’s flexible, cloud-based ERP solution can help businesses overcome challenges and drive meaningful improvements in their operations.
Republic Services, a leader in sustainable recycling and waste solutions, was named Impact Customer of the Year at the summit, recognising its exceptional use of Acumatica to drive operational efficiencies and sustainability. By leveraging Acumatica’s powerful cloud ERP system, Republic Services has been able to streamline its processes, improve resource management, and enhance customer service across its nationwide operations. Their innovative use of technology to optimise waste management and environmental solutions demonstrates the transformative power of Acumatica in driving both business performance and positive environmental impact. Their achievement serves as a prime example of how the right technology can make a meaningful difference in industries that are critical to society.
Danielle Kerner, Director of Partner Sales at Acumatica, also took the stage to highlight the company’s commitment to diversity and inclusion through its AcumatiCares program. Kerner announced that Acumatica is dedicated to helping more women enter tech professions by providing support and opportunities for career advancement. As part of this initiative, Acumatica unveiled two new scholarships aimed at empowering women who are looking to build careers in technology. These scholarships will help provide the necessary education and resources to bridge the gender gap in the tech industry, fostering a more inclusive workforce and encouraging women to pursue roles in this rapidly growing field.
In a closing announcement, John Case revealed that Acumatica Summit 2026 will be held at the new business centre in Seattle, setting the stage for another exciting chapter in Acumatica’s journey of innovation and community growth.
